An effective property manager understands that when it comes to managing a portfolio, one size rarely fits all. In-depth specialist knowledge is required to navigate the unique complexities of each site, whether it be large-scale, new-build developments with a range of amenities or converted mansion buildings with historic considerations and legislative restrictions.
Amir Khani, Regional Manager for the FirstPort London Real Estate team, discusses the key considerations when approaching more complex residential developments.
Amir Khani, Regional Manager for the FirstPort London Real Estate Team.
Understanding the Development
Amir oversees site teams at over 80 developments across the capital and has managed a variety of building types throughout his career. With over 15 years of industry experience, acquiring knowledge across a diverse portfolio is essential to the role and something property managers must be comfortable with.
"I would describe the properties I manage as ‘a mixed bag,’” Amir says.
"I oversee buildings ranging from large new-build developments, consisting of high-rise apartment buildings, to converted mansion stock. Managing a diverse portfolio requires a management team that has broad knowledge, skills, and experience—understanding the unique requirements of each development and how they must be cared for.”
When it comes to maintenance across a varied portfolio, it is important to consider that the unique requirements of each site often reflect the period in which they were built. Aside from age-related wear and tear and cyclical maintenance, each building will have been constructed in accordance with the legislation and guidance of its time. This requires property managers not only to maintain an up-to-date knowledge of current regulations and standards but also to understand the historical context of each building’s design.
Amir comments: “With new builds, for example, they would have been built to standards in line with current regulations, whereas some of our older buildings, which include Georgian or Victorian mansion blocks, won’t have been built to the same specifications.
“The most prominent example of the difference would be around fire safety,” Amir adds. “Recent events have, of course, increased the focus in this area, and new buildings are certainly being designed and built to reflect lessons learned. While up-to-date training enables property managers to understand and maintain these features, experienced managers will also have some understanding of where safety features may vary, remaining vigilant to potential risks and knowing how to mitigate them.”
Managing the Complexities
Taking a tailored approach to building maintenance is the hallmark of an expert property manager. Whether it’s day-to-day running repairs, scheduled maintenance, or major works, many buildings will have their own unique factors that need to be considered.
“With a new build, the building may have various warranties in place that can cover any faults or defects,” Amir says “Should these need to be called upon, management teams will understand the terms of the warranty and how to activate it, while working with external contractors to ensure any repairs are carried out in a timely manner, minimising cost or inconvenience for residents.
“Some of our newer sites have additional amenities, such as gyms and swimming pools, which also require specialist training to ensure they are kept clean, safe, and functional for the residents that use them.”
While older properties often won’t have the same communal facilities, maintaining the fabric of a building, which may have key historical considerations, also requires expert care.
Amir comments: “It’s important to look at the historical aspect and maintain the integrity of these buildings’ fabric. These buildings are aged and require a more robust, rigorous maintenance schedule, being mindful of both aging materials and the way the building was constructed at the time. For example, existing pipework and the way it was installed may make it more difficult to detect a leak, meaning managers must have an in-depth knowledge of the building and ensure they are sufficiently monitored.”
He continues: “When we assess maintenance in historical buildings, it’s vital to consider any preservation requirements, such as planning permission and ensuring specifications protect the heritage of the buildings as much as possible. Our property managers are supported by specialist support teams to ensure that all works are compliant and carried out by qualified contractors to the required specifications.”
Resident Engagement
The unique features of these developments are often what attract residents to the properties. Therefore, whether maintaining the historical aspects of the building fabric or ensuring the smooth running of luxury leisure facilities, residents and property owners are often keen observers of how their buildings are cared for.
“As with any residential development, where every property is somebody’s home, each property also represents significant expenditure to own and or live in it, in many cases, it can also be a source of income,” Amir says. “As a result, these customers often keep a close eye on how the development is managed.
“This is where expert property management comes into its own,” Amir adds. “As specialist management teams not only possess the expertise to manage the buildings, but also maintain regular, dialogue with customers, so that property managers can be receptive to the needs and the feedback of residents, whilst also providing the reassurance that their homes are being cared for to the highest possible standard.”
FirstPort is the UK’s leading residential property services provider. With more than 40 years’ experience, we work with over 1,000 resident managed developments, helping RTM and RMC Directors meet their management and legal obligations, all while delivering a great service for residents too.
