Upcoming ARMA Training Courses *2024 dates added*
TC108: Introduction to the Building Safety Act for Property Managers
Dates: 1st-2nd February 2024 9:30am to 12:30pm
Duration:
3 hours a day over 2 days
This course delivers guidance on managing buildings in scope under the Building Safety Act 2022. Through interactive and engaging contents participants will gain confidence in delivering positive building safety outcomes in their areas of responsibilities.
Who should attend?
Property Managers in the UK with responsibilities for managing buildings in scope under the Building Safety Act.
Aim:
To enable property managers to better understand their role in managing building safety under the Building Safety Act efficiently and effectively within their area of responsibility.
TC1: Introduction to Residential Property Management
Dates: 16th-17th January 2024
A one-day interactive training course, run by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the essential knowledge and processes required to effectively manage a leasehold block.
This introductory course is ideal for those new to the sector with less than six month’s experience in residential property management and those moving from letting to residential leasehold management.
W12 – Flat Front Doors (Conducting Basic Fire Door Checks)
Dates: 24th January 2024
7th March 2024
This training course delivers instruction on how to conduct basic fire door checks under Regulation 10 of the Fire Safety (England) Regulations 2022.
It will aim to enable those with the responsibility for conducting routine fire door checks to appreciate the purpose and role of a fire door and how to identify common faults in fire doors for remediation.
TC105: Effective Complaints Handling – Online Course
Dates: 7th March 2024 10am to 12:30pm
Duration: 2.5 hours over 1 day
The property business is a people business, and good business means you will deal with a range of people. Inevitably some of those people will be dissatisfied and will make complaints.
Dealing with complaints effectively is a key business skill that often gets overlooked. If complaints are poorly handled, complainants become more disgruntled – taking up valuable time and resources of organisation’s. An effective complaints process aims to deal with complaints quickly and efficiently, identifying root causes and taking effective action to win back the confidence of the complainant.
The aim of this course is to help you and your team understand how best to deal with complaints to repair the relationship between your organisation and the complainant, so that great customer relations can be built and maintained.
TC110: Leaseholder Predictions and Landlord's Certifications and Leaseholder Deeds of Certificate
Dates: 30th January 2024 1pm to 4pm
The course will cover
- Relevant buildings and the exclusions
- Qualifying leases at the qualifying time
- Relevant defects and relevant works
- Associated companies
- The statutory waterfall under schedule 8
- Landlord’s certificates
- Leaseholder deeds of certificate
We will also explore the changes to the certificates regime introduced under the Building Safety (Leaseholder Protections etc) (England) (Amendment) Regulations 2023
We’ll work through some practical examples, and there will be ample time for questions with the course tutor
- Relevant buildings and the exclusions
- Qualifying leases at the qualifying time
- Relevant defects and relevant works
- Associated companies
- The statutory waterfall under schedule 8
- Landlord’s certificates
- Leaseholder deeds of certificate
We will also explore the changes to the certificates regime introduced under the Building Safety (Leaseholder Protections etc) (England) (Amendment) Regulations 2023
We’ll work through some practical examples, and there will be ample time for questions with the course tutor
TC103: Property Transfers - Implications for Property Managers
Dates: 24th-25th January 2024
3 HOURS PER DAY OVER 2 DAYS
Leasehold properties change hands on a regular basis. During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to.
ARMA Training Costs
ARMA’s upcoming training covers a range of topics to help keep staff prepared for the modern world of property management. Courses and webinars will focus on fire safety for property managers, accounting, insurance and more.
Online Training Course Costs
(Please note: IRPM members are eligible to receive our discounted member rate) Full-day Course Members: £100 + VAT Non-Members: £175 + VAT Half-day Course Members: £60 + VAT Non-Members: £100 + VAT
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