Welcome to our August issue of Flat Living Magazine!

This month, we’re shining a spotlight on customer service across the industry. Our contributors look at how proactive support can build trust, why human conversations still matter in an AI-enabled world, and how investing in your people can transform the service your clients receive and more!

In our latest lifestyle features, discover tips for hosting at home without upsetting your neighbours and explore Flat Living in Bermondsey and Borough.

In our news section, you’ll find an update from The Property Institute on the Government’s decision to legalise plug-in solar panels and what this means for building safety, consents and communication with residents, alongside some exciting news from Earl Kendrick Group and Brady Solicitors.

As always, we have included training opportunities from The Property Institute and job vacancies from Block Recruit to help you upskill or move on to new pastures.

If you have any interesting articles to add – please send them directly to the team via info@flat-living.co.uk.

Happy reading!

Priya Sandhu and The Flat Living Team